TERMS OF SERVICE AGREEMENT

Effective Date: Decemeber 7, 2015

This Terms of Service Agreement (“Agreement”) is a legally binding agreement between you (“Customer,” “Client,” “User,” “you,” or “your”) and Express Cleaning Team Corp. (“Company,” “we,” “us,” or “our”).
By booking, scheduling, purchasing, accessing, or using our services or website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Agreement.
If you do not agree to these Terms, you must immediately discontinue use of our services and website.
You must be at least eighteen (18) years of age to use our services.

1. SERVICES PROVIDED

Express Cleaning Team Corp. provides residential and commercial cleaning services, including recurring cleaning services, move-in/move-out cleaning, deep cleaning, and related cleaning services.
All services are subject to availability and approval by the Company.
Appointment dates and times requested by the Customer are not guaranteed until confirmed by the Company in writing, including by email or text message.
We reserve the right to refuse service to anyone for any lawful reason.

2. PAYMENTS AND BILLING

All services are prepaid unless otherwise agreed to in writing by the Company.
Payment is due at least twenty-four (24) to seventy-two (72) hours before the scheduled appointment date.
We currently accept payment through:
  • Square
  • PayPal
  • Other approved electronic payment methods
Personal checks are not accepted.
Failure to submit payment before the scheduled appointment may result in cancellation of the appointment and applicable cancellation fees.
Returned payments, chargebacks, disputed transactions, or declined payments may result in additional fees and suspension of future services.
Customer authorizes the Company to charge the payment method on file for:
  • Scheduled services
  • Recurring services
  • Approved additional time
  • Cancellation fees
  • Lockout fees
  • Outstanding balances

3. PRICING AND ESTIMATES

All prices, estimates, promotions, coupons, discounts, and advertised rates are subject to change at any time without notice.
Quoted prices and estimated service times are based on average cleaning conditions and are not guaranteed final prices.
Final pricing may vary based on factors including but not limited to:
  • Property size
  • Property condition
  • Amount of clutter
  • Excessive dirt or buildup
  • Number of cleaners required
  • Distance traveled
  • Additional requested services
  • Presence of pets
  • Time required to complete the service
Oversized homes, heavily soiled areas, or homes requiring additional labor may incur additional charges.
At the time of service, our cleaning professionals may conduct a walkthrough evaluation. If additional time or charges are necessary, the Customer will be notified before continuing.
If the Customer declines the revised estimate, the Company may cancel the appointment and refund prepaid unused services in accordance with this Agreement.
You are paying for the job specified in your order, therefore you are paying for the job not by the hour.

4. RECURRING SERVICES

Recurring service plans are offered at discounted rates based on the agreed cleaning frequency.
Recurring services are defined as follows:
  • Weekly: once every week
  • Bi-Weekly: once every two weeks
  • Tri-Weekly: once every three weeks
  • Monthly: once per month
Recurring appointment dates may occasionally vary due to holidays, weather conditions, staffing, or scheduling availability.
If a recurring service customer cancels, skips, postpones, or reschedules more than four (4) consecutive scheduled recurring appointments, the recurring subscription will automatically terminate.
To resume recurring services after termination, the Customer must re-enroll at the Company’s current pricing and rates, which may differ from previous rates.
Additionally, if repeated rescheduling changes the original service frequency, pricing may be adjusted to match the actual cleaning frequency being received.
Recurring discounts do not apply to one-time cleanings, special projects, or commercial services unless expressly stated in writing.
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5. CANCELLATION, RESCHEDULING, AND LOCKOUT POLICY

Once an appointment is scheduled, that time is reserved exclusively for the Customer.
Customers must provide at least forty-eight (48) hours’ notice for cancellations or rescheduling requests.
The following may result in a $45.00 fee:
  • Late cancellations
  • Same-day cancellations
  • Lockouts or inability to access the property
  • Non-payment cancellations
  • Missed appointments
  • Rescheduling requests made less than 48 hours before service
Rescheduled appointments are subject to availability.
The Company reserves the right to cancel or reschedule appointments at any time due to weather, emergencies, staffing limitations, unsafe conditions, equipment failure, or other operational reasons.

Right to Refuse or Discontinue Service
Express Cleaning Team Corp. reserves the right to refuse, suspend, or discontinue service at its sole discretion, including but not limited to situations involving unsafe working conditions, abusive, threatening, discriminatory, or inappropriate behavior, repeated cancellations, non-payment, unreasonable service demands, or any circumstance that may place our staff, contractors, or business operations at risk. Nothing in this provision shall permit discrimination based on any characteristic protected by applicable federal, state, or local law.


6. REFUND POLICY

All services are considered final.
Refunds are not guaranteed and are issued solely at the discretion of the Company.
Any concerns regarding the quality of service must be reported within twenty-four (24) hours after completion of the appointment.
If a refund is approved, processing may take seven (7) to ten (10) business days.
The Company may offer service credits, touch-ups, or partial credits instead of monetary refunds.

7. CUSTOMER RESPONSIBILITIES

Customer agrees to provide safe and reasonable access to the property.
The Customer is responsible for:
  • Securing pets
  • Providing electricity and running water
  • Ensuring safe working conditions
  • Informing the Company of any hazards
  • Removing valuables, cash, jewelry, firearms, fragile items, and irreplaceable belongings
The Company is not responsible for damage caused by unstable, improperly installed, unsecured, or defective items.
Customers must disclose any conditions that may affect cleaning, including:
  • Mold
  • Infestations
  • Biohazards
  • Structural damage
  • Hazardous materials

8. SERVICE LIMITATIONS

For safety and liability reasons, our staff does not:
  • Move furniture exceeding approximately 20 pounds
  • Climb ladders
  • Stand on counters, tables, or chairs
  • Handle human waste, blood, vomit, or biohazards
  • Remove mold or mildew infestations
  • Handle pest infestations
  • Remove construction debris
  • Clean exterior windows
  • Clean heavily soiled carpets
  • Remove paint, cement, wax, glue, gum, or permanent stains
  • Clean blinds, vents, or chandeliers unless specifically agreed in writing
Move-in/move-out cleanings require the property to be substantially empty unless otherwise approved.
Walls, ceilings, and high-reach areas are not included unless specifically stated.

9. CLEANING PRODUCTS AND SUPPLIES

The Company generally provides cleaning products and supplies.
If the Customer requests the use of Customer-provided products, the Company makes no warranty regarding cleaning results and assumes no liability for damage caused by those products.
The Company is not responsible for allergic reactions, discoloration, or damage resulting from Customer-supplied products.

10. DAMAGES AND LIABILITY

While we strive to provide high-quality professional service, cleaning involves inherent risks.
Express Cleaning Team Corp., including its owners, employees, contractors, managers, and affiliates, shall not be liable for:
  • Pre-existing damage
  • Wear and tear
  • Scratches
  • Loose fixtures
  • Improperly secured items
  • Unstable furniture
  • Water leaks
  • Damaged caulking
  • Broken blinds
  • Improperly mounted décor
  • Damage caused by normal cleaning procedures
Customers must notify the Company of any fragile or valuable items requiring special care.
Any claims for damage must be reported within twenty-four (24) hours after service completion.
To the maximum extent permitted by law, the Company’s total liability shall not exceed the amount paid for the specific service giving rise to the claim.
Services are provided “AS IS” .
11. INDEPENDENT CONTRACTORS

Some cleaning professionals performing services through the Company may be independent contractors.
The Company may subcontract services at its discretion.
Background checks may be conducted through third-party providers; however, the Company does not guarantee the future conduct of any individual service provider.

12. COMMUNICATION CONSENT

By providing your phone number and email address, you consent to receive:
  • Appointment confirmations
  • Service notifications
  • Billing notices
  • Promotional messages
  • Marketing emails and text messages
Message and data rates may apply.

By hiring our services, you authorize us, to take pictures or videos of your premises for job evaluation, estimates, complaints, quality purposes, publish on social networks (before and after), file on records, training purposes, or comparison of the job before and after. 
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You may opt out of promotional communications at any time.

13. WEBSITE USE

Use of our website must comply with all applicable laws.
Unauthorized use of the website, including attempts to disrupt services, copy content, or interfere with operations, is prohibited.

 14. RIGHT TO REFUSE SERVICE 

The Company reserves the right to refuse, suspend, or terminate services at any time for reasons including but not limited to:
  • Unsafe conditions
  • Harassment or abusive behavior
  • Unsanitary conditions
  • Fraudulent activity
  • Non-payment
  • Violation of these Terms

15. FORCE MAJEURE

The Company shall not be liable for delays or failure to perform services caused by events beyond its reasonable control, including:
  • Weather events
  • Natural disasters
  • Power outages
  • Government actions
  • Emergencies
  • Labor shortages
  • Transportation interruptions
  • Illness outbreaks

16. GOVERNING LAW

This Agreement shall be governed by and interpreted under the laws of the State of New Jersey, without regard to conflict of law principles.
Any disputes arising under this Agreement shall be resolved in the courts located in the State of New Jersey.

17. SEVERABILITY

If any provision of this Agreement is found unenforceable or invalid, the remaining provisions shall remain in full force and effect.

18. ENTIRE AGREEMENT

This Agreement constitutes the complete understanding between the Customer and the Company regarding the services provided and supersedes all prior discussions or agreements.

19. CHANGES TO TERMS

The Company reserves the right to update, modify, or replace these Terms at any time without prior notice.
Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

Published by Express Cleaning Team Corp.
Effective Date: December 7, 2015